Tenant FAQs

No, we cannot hold a property before you apply. To secure a home, you must submit an application and pay all required security deposits. This ensures fairness to all applicants and guarantees that the home is reserved for a qualified tenant. If you're interested in a property, we recommend applying as soon as possible to secure your spot!

Tenants are required to pay a security deposit equal to the first month’s rent, along with a pet deposit for each approved pet. This ensures the property is protected while keeping move-in costs manageable.

Yes, renter’s insurance is mandatory to move into one of our rentals. This protects you and your belongings while also providing liability coverage. Proof of renter’s insurance is required before move-in to ensure you’re covered from day one. If you have any questions about coverage requirements, we’re happy to help!

You must be at least 18 years old to apply. Every applicant 18 years or older who will reside in the home is required to submit a separate application. This ensures that all adult occupants meet our screening requirements and helps us find the best fit for the property.

Yes, the deposit is refundable as long as there are no outstanding fees, damages, necessary repairs, or cleaning required beyond normal wear and tear. After the tenant moves out, we conduct a final inspection, and if everything is in good condition, the deposit will be returned within the legally required timeframe.

If you’re interested in renting one of our properties, you can apply through the link associated with the listing. If you have trouble finding the link or need assistance, reach out to us, and we’ll be happy to send it to you!

Rent payments are made through the renter’s portal, which you’ll have access to once your account is set up. The portal allows you to make secure online payments quickly and conveniently. If you have any questions about setting up your account or making a payment, we’re happy to assist!

The new roommate must complete an application and pay the associated application fee. ArabellaPM must approve this individual before they can move in. Your prospective roommate should fill out a full application. If the application is denied, they cannot move into the property. If approved, both you and the new roommate must sign a Roommate Add/Change form.

If you’re considering getting a pet, please reach out to us first. While most of our properties allow pets, they must go through our pet screening process for approval. Once approved, the required pet deposit(s) must be paid before bringing the pet into the home. Contact us, and we’ll guide you through the process to ensure everything is in place!

The pet deposit is retained until you move out. Once you vacate the property, a manager will conduct a walkthrough to check for any pet-related damages. The deposit, minus any damages, will be returned within 30 days of returning your keys.

If your lease is expiring and you plan to move out, please notify us in writing as soon as possible in accordance with the notice period outlined in your lease agreement. We’ll provide you with move-out instructions, including cleaning and key return procedures, to ensure a smooth transition. If you have any questions or need assistance, feel free to reach out—we’re here to help make the process as easy as possible!

Typically, the property owner is responsible for covering maintenance and repair costs. However, if a repair is needed due to tenant-caused damage, negligence, or misuse, the tenant will be responsible for covering the cost. Our team assesses each maintenance request to determine responsibility and ensure repairs are handled efficiently and fairly.

We require professional carpet cleaning to maintain the carpet's lifespan and protect the underlying flooring. Home or rental cleaning machines do not provide the deep cleaning necessary.